Support & Troubleshooting
Got questions or running into issues? Read our FAQ below or contact our developers directly.
Why does the popup say "Not Connected"?
Make sure you have an active browser tab open to music.youtube.com and playing some music. If it's already open and not connecting, simply reload the YouTube Music tab to initialize the content script player bridge.
What is a Single Active Device Lock?
Your Pro license works on one computer/device at a time. If you validate the key on a second computer, the first one will automatically disconnect. To transfer your license lock, just click "Transfer License to This Device" inside the Settings/Options tab of the second device.
How does the Global Command Spotlight Palette work?
Press
Cmd + Shift + Y (on macOS) or Ctrl + Shift + Y (on Windows/Linux) while browsing any website to open a Raycast-style search panel. Type a command (like `Play`, `Volume 50`, `Lyrics`, `Themes`) and press Enter to control music instantly without losing focus.
Is macOS Fullscreen mode supported?
Yes! If you are in macOS fullscreen mode and Chrome doesn't display the popup normally, click the cog icon in the top right of the popup to open the Options Page in a standalone browser tab. It works flawlessly in fullscreen.
Need Direct Assistance?
Our engineering support desk answers within 24 hours. Email us with your purchase details or bug report:
support@youmuse.site